If your Voice AI is acting more like a confused intern than a helpful assistant… you’re probably overcomplicating it. 🤖

We recently had another 🔥 Zoom session with the Head of Partnerships at HL Pro Tools, Mario Aldayuz, and this one was all about how to stop breaking your own AI.

Because here’s the deal—AI is powerful, but only if you keep it simple. Otherwise, you’re just creating smart tech that makes dumb decisions.

Let’s dig into what we learned, how to clean up your workflows, and how to get your AI to actually do what you want it to do.

“Is This Urgent?” Why Your Bot Can’t Figure That Out

This was one of the BIGGEST pain points from the session:

“Why doesn’t my AI know when something is urgent?”

And the honest answer?
Because your prompts are confusing. 😬

Mario put it perfectly:

“The more complex you make the prompt, the dumber the AI gets.”

Too many of us are writing paragraph-long prompts and expecting the AI to be Sherlock Holmes. But guess what? AI doesn’t guess. It follows rules.

So, how do we fix it?

The Fix: Binary Prompts = Better Results

Let’s say you’re using Voice AI to screen inbound calls and decide if something is urgent. Here’s how not to do it:

🚫 “Hey there! Please describe your issue in detail and let us know if it’s time-sensitive or not.”

Now here’s how Mario recommends you handle it instead:

✅ “Is this urgent? Yes or No.”

Simple. Clear. Binary. 🟢⚪
AI works best when there’s no gray area.

That one tweak alone can prevent tons of misrouted calls and eliminate angry clients yelling at your bot like it owes them money.

AI Isn’t Psychic (And That’s Okay)

One of the best takeaways from the call was this:

“Urgency is subjective. If you don’t ask directly, AI won’t magically know.”

So stop hoping the bot will “understand intent.”
Instead, hard-code urgency workflows:

🛑 If the answer is “urgent,” send the call straight to your team
🟡 If it’s not, continue with the regular automation
✅ No room for guessing = fewer escalations = happier clients

Action Steps to Optimize Your Voice AI

Here’s your cheat sheet from the session:

• Ask simple, yes-or-no questions in your prompts
  
• Hard-code workflows for urgent issues or common scenarios
  
• Avoid over-explaining in prompts—it just confuses the AI
  
• Test like a customer, not like a developer

Remember: AI is only as smart as the person designing it. If you overbuild it, it will overthink everything (and break).

Final Thoughts

AI is changing the game inside HighLevel—but only for the people who know how to use it strategically.

And here’s the truth:
If you simplify your workflows, ask better questions, and stop relying on AI to read minds, you’ll get cleaner automation, better CX, and fewer support fires 🔥 to put out.

So yeah—simplify or perish.

Want More AI Optimization Tips Like This?

If this kind of real-talk troubleshooting is your jam, then you’re gonna love what we’re building at HLProTools.com.

We’ve got:

• Smart snapshots
  
• Battle-tested workflows
  
• Weekly sessions with real-world fixes
  
• And tools that actually move the needle

👉 Head to HLProTools.com now and stop overcomplicating your tech stack.

Let’s build smarter. Together. 💪