If you’ve ever tried to set up both Voice AI and IVR on the same number in HighLevel, you’ve probably hit the same wall most of us do:

“Wait… why the heck won’t this work?”

It’s a weird one. But there’s a reason—and more importantly, a workaround that actually works.

Let’s break it down 👇

The Problem: AI and IVR Can’t Share the Sandbox

Here’s the deal: HighLevel doesn’t let Voice AI and IVR menus live on the same number. Period. It’s like trying to plug two TVs into the same HDMI port—it just won’t fly.

I’ve seen this trip up smart folks like Ray and Kelly, who wanted to set up a slick system: AI agents answering calls and an IVR menu guiding people based on their intent. Sounds simple, right?

Nope. HighLevel says: Pick one.

The Fix: Use a Second Number (Yes, Really)

So what do you do when your favorite tools won’t play nice?
Easy: give them their own playgrounds.

Here’s how I’d do it:

1. Get a second number in your HighLevel account. (It’s cheap. Don’t overthink it.)
   
2. Point all initial calls to the IVR number—that’s your menu system where callers press 1, 2, or 3.
   
3. Based on that selection, route the caller to a Voice AI number if needed.

It’s a workaround, yes. But it’s clean, scalable, and actually works without breaking stuff mid-conversation.

Why This Setup Rocks:

💡 Cleaner data: You’ll know exactly which calls went to IVR and which went through AI.
📞 Better routing: Want buyers to talk to a human, but sellers to talk to AI? Now you can.
🔧 More control: You’re not at the mercy of HighLevel’s current limitations.

Think of it like this:

IVR = Your gatekeeper
Voice AI = Your assistant inside the gates

Keep them separated and your workflows will thank you.

Quick Action Steps:

• Buy that second number (it’s like $1/mo, come on).
  
• Set your IVR number as the entry point for all calls.
  
• Route specific options to your Voice AI number.
  
• Test it end-to-end before going live.

Boom 💥—you’re now running a pro-level call flow setup.

Cool Free Thing

Before you can help businesses with your service, you need to establish trust.
The quickest way to earn trust? ⭐️ Testimonials.

In the spirit of free stuff… I want to give you my team’s Testimonial Workflow. 

This process makes gathering, editing, and organizing testimonials stupid simple—so your clients can start selling you to future leads.

👉 Grab the free walkthrough here

Want Smarter Tools That Actually Work?

If you’re tired of duct-taping things together in HighLevel, I’ve got you. 

We build clean, scalable tools and templates that help you launch faster—without the tech headaches.

👉 Check out HL Pro Tools and see what you’ve been missing.

Because your CRM should work for you—not against you.