If your HighLevel bot still sounds like it graduated from Clippy University… let’s fix that.
I sat in on a 🔥 Zoom session recently led by Mario Aldayuz (our Head of Partnerships at HL Pro Tools), and it was a masterclass on turning bots from frustrating to fantastic.
People from Progreda, GHL Engine, The Syndicate — they were all there, asking killer questions and getting the kind of behind-the-scenes insights most users never hear.
Whether you’re already knee-deep in AI automations or just tiptoeing into it, this session dropped real-world, working-tomorrow type knowledge.
Here’s what stood out and how you can optimize your bot without losing your mind (or your clients).
Start Here: Your Bot Is Only as Smart as Its Homework
I’ve seen this mistake a million times:
You plug in your website, toss in a PDF, maybe even scrape your FAQ page, and hope your bot figures it out.
It won’t.
🧠 Pro Tip #1: Centralize Your Training Data
Mario made it crystal clear: Your bot doesn’t need everything — it needs the right things.
✅ Create a clean, focused Google Doc
✅ Include only the info your bot needs to do its job
✅ Leave out pricing, complex edge cases, and marketing fluff
Think of it like onboarding a new hire: Would you hand them your whole website and say “Good luck”? Nope.
Pro Tip #2: Use Real Chats to Improve
If your bot keeps tripping on the same questions or giving awkward responses, chances are you’ve already seen it happen in past convos.
🔍 Go back, review transcripts, and spot the patterns.
🛠️ Then tweak the prompt or training doc to clean that up.
This isn’t set-it-and-forget-it. It’s train, test, refine, repeat.
Pro Tip #3: Test. And Then Test Again.
Mario emphasized this over and over: Test your flows.
I like to run mine in ChatGPT before they even touch a customer. Why? Because you’ll catch things like:
- 🤯 Confusing escalations
- 🔁 Repetitive responses
- 😐 Bland or robotic tone
- 🤖 Bots going rogue with outdated info
You wouldn’t launch an email campaign without proofreading it, right? Same energy.
Final Thoughts: Bots Can Really Help — If You Let Them
After seeing Mario’s live demo — where he trained a dog grooming bot to book appointments and drop paw-some puns — it was clear:
With the right prompt, training data, and a little finesse… 🟢 Your bot can go from liability to lead machine.
But don’t wing it. Build it smart. Refine it constantly. Test it like it’s your reputation on the line (because it is).
Want Help Making Your Bot Not Suck?
If you’re tired of your AI sounding like it was raised by a fax machine, we’ve got your back.
At HL Pro Tools, we build, fix, and level up HighLevel bots for agencies, SaaS companies, and everyday business owners trying to do more with less.
👉 Head over to hlprotools.com and let’s make your automation actually work for you.
Your AI assistant deserves better than guesswork. Let’s train it right. 💪
