Let’s be real — AI is no longer a “someday” tool.
If you’re building inside HighLevel and not using AI, you’re leaving power on the table.
But here’s the thing nobody tells you: AI gets dumb fast when your workflows get too clever.
I joined a recent Zoom session hosted by our guy Mario Aldayuz (Head of Partnerships at HL Pro Tools), where we unpacked all the juicy details on how agencies are actually using AI — and where they’re getting stuck.
So let’s cut through the fluff and talk real talk: What’s working, what’s not, and how to stop your AI from tanking your systems.
The Big AI Mistake I See Over and Over…
People are making their prompts way too complex.
Mario put it perfectly: “The more complex you make the AI prompt, the dumber the AI gets.”
Case in point: voice AI workflows that try to guess urgency.
Instead of trying to teach your AI to understand nuance like a human, just ask:
🗣️ “Is this an urgent issue?”
✅ Yes / ❌ No
That one simple change makes your bot 10x more accurate — and saves your team from having to clean up after missed calls and misrouted tickets.
What To Do Instead (AI That Actually Works)
Here’s how we’re simplifying AI workflows for clients and getting way better results:
🛠 Action Plan for Voice AI Optimization:
✅ Simplify the Question
Use binary prompts like:
- “Is this urgent?”
- “Do you need to speak to someone today?”
✅ Hard-Code Common Scenarios
Don’t make AI guess the difference between a billing question and an emergency.
Route specific phrases to specific places.
For example:
- “I’m locked out” → send to support
- “Just checking a balance” → drop into FAQ follow-up
Predictability = fewer human fire drills.
✅ Don’t Stack Prompts
If you’re feeding the bot 12 pieces of logic, tone cues, fallback conditions, and a personality profile… guess what?
Your AI is gonna choke.
Break it into smaller workflows and chain them together cleanly.
Think: multiple-choice test, not choose-your-own-adventure novel.
AI’s Power Isn’t Magic — It’s Precision
Look, I’m all in on AI — we use it in nearly every part of our HighLevel builds.
But if you’re expecting it to read minds or decode emotional nuance, you’re setting yourself (and your clients) up for headaches.
AI works best when you treat it like a laser — not a Swiss Army knife.
Want a HighLevel System That Just Works?
If you’re feeling stuck with AI prompts, janky workflows, or you’re constantly putting out fires…
📍Let us help.
We’ve built, tested, and optimized hundreds of AI-infused workflows for agencies using HighLevel — and we’ve got the scars (and success stories) to show for it.
👉 Visit hlprotools.com to see how we can help you turn broken automations into smooth, scalable systems.
Cool Free Thing: The Testimonial Workflow That Builds Trust On Autopilot
Before someone hands you money, they need to trust you. And nothing builds trust faster than real testimonials.
In the spirit of giving away cool stuff that actually works… I want you to have our exact Testimonial Workflow — the one my team uses to:
⭐️ Collect testimonials automatically
✂️ Edit them for clarity
📦 Drop them right into HighLevel
💬 Showcase them to boost conversions
It’s plug-and-play. It’s proven. And yes — it’s totally free.
