You got excited about HighLevel’s AI tools, started building a chatbot, trained it on your documents—and then… 💥 it confidently told your leads that a haircut costs $12,000.

Yeah, we’ve all been there.

In a recent live session with my guy Mario Aldayuz (our Head of Partnerships at HL Pro Tools), we dove deep into the world of AI-powered automations inside HighLevel—and trust me, if you’re even thinking about using bots in your business, you’ll want to keep reading.

We had folks from Progreda, GHL Engine, and The Syndicate join us to talk AI prompts, chatbot hallucinations (yes, that’s a thing), and how to actually make your AI sound like it knows what it’s doing.

Let’s break down the key insights 

The Big Problem with AI in HighLevel

AI is powerful. But it’s also like a super-confident intern with no filter. If you give it vague directions or overstuff it with random documents, it will 100% make stuff up—especially around things like pricing, policies, or services.

Mario called this out immediately:

“If your bot is hallucinating, it’s because your training data is messy—or your prompt is lazy.”

Oof. Truth hurts.

Here’s How to Keep Your AI From Lying

If you want your AI to actually help your business (instead of giving it bad Yelp reviews), you need to do three things really well:

1. Simplify Your Training Docs

📄 Instead of uploading entire wikis or 12-tab spreadsheets, do this:

• Create a 1-page Google Doc
  
• Use clear headers (like “Pricing”, “FAQs”, “Hours”)
  
• Keep answers short, accurate, and easy to parse

✅ Example:
For a dog grooming business, instead of uploading a 40-page service guide, write:
Q: What’s included in a full grooming package?
A: Bath, haircut, nail trim, and ear cleaning – starting at $60.

2. Control the Prompt

The AI is only as smart as your instructions. Add clear guardrails like:
“Only answer questions using the uploaded content. If you don’t know the answer, say ‘Please contact support.’”

That single line can save you from a flood of bad info going out to customers.

3. Avoid Pricing in Training Docs (Unless You Have To)

Bots love numbers—and they love getting them wrong. 

If your pricing changes frequently, don’t train your AI on it. Instead, leave pricing out and have the bot direct people to contact sales or check a live pricing page.

What We Learned From the Session

🔹 HighLevel’s AI tools are getting better—but they’re not plug-and-play
🔹 The fewer variables in your training docs, the more accurate the bot
🔹 You can make your chatbot feel like a real team member—but you have to train it like one

Mario put it perfectly:

“Train your AI like it’s a new hire. Give it structure, not a firehose.”

Want a Bot That Actually Works?

Look, we get it—AI is exciting, but it’s also frustrating when your chatbot turns into Chat-GPTony, promising discounts you never offered and hours you don’t work.

That’s why at HL Pro Tools, we’ve been helping agencies build smart, reliable AI bots that actually get results—without the guesswork, hallucinations, or overpriced tools.

So if you’re serious about scaling with AI but don’t want to babysit your chatbot, head over to hlprotools.com and let’s build you a bot that’s trained to win.

You’ve got the vision. We’ve got the tools.