Alright, let’s clear the air about something that’s been causing a bit of confusion: Launchpad customization in HighLevel.
If you’re using HighLevel to run an agency or manage clients, you’ve probably noticed Launchpad. It’s the friendly little tool that helps onboard users and gets them up and running faster. And while it might seem like a good idea to tweak or disable it in the name of customization, I’m here to tell you—it’s usually better left alone.
In a recent live session, Mario Aldayuz (Head of Partnerships at HL Pro Tools) went deep into this topic, offering some golden nuggets of advice about how to simplify user experience and avoid common customization pitfalls.
Let’s dive into the most important takeaways from that session.
What Is the Launchpad
The Launchpad is an onboarding tool that walks new users through setting up and integrating HighLevel. It’s like a GPS guiding them through the initial steps so they don’t get lost.
I’ve had people ask, Can I disable the Launchpad for some subaccounts?
The short answer: Probably not, unless you really need to.
Yes, you want to streamline things for advanced users, but Mario pointed out that removing or tweaking the Launchpad can create more headaches than it’s worth.
Why Over-Customizing Can Backfire
Here’s why it’s better to keep the Launchpad intact:
❌ No Unauthorized Charges or Risky Actions
The Launchpad prevents users from making costly mistakes or taking actions they shouldn’t. If you disable it, you might lose that safeguard.
🛠️ Unnecessary Customization
Changing the default settings often adds complexity without improving results. The built-in features are designed for the majority of users, and that simplicity works.
⚠️ Extra Complexity
Sure, tinkering feels good, but custom scripts or changes can backfire. You might save time in the short term, but overcomplicating things can lead to errors and more work down the road.
What You Should Do Instead: Focus on User Permissions
If you’re looking to give advanced users more flexibility, don’t disable the Launchpad—focus on user permissions. This lets you control access and streamline workflows without overcomplicating things.
🔒 Set up roles that fit your team’s needs. Not everyone needs access to everything.
💡 Streamline the process by giving experienced users the permissions they need, while leaving the guidance in place for newer users.
The Launchpad is there to make the user experience easier. Unless there’s a very specific reason to customize it, leave it as is.
If you do feel the need to modify things, use a Google Sheets script for custom settings—but only if you know what you’re doing!
Keep It Simple, Keep It Smart
HighLevel is all about making your life easier.
While customization is great, sometimes the default features are all you need.
Focus on setting things up correctly and keeping the system simple, so you don’t end up creating more work for yourself.
Need help optimizing your HighLevel experience? Check out our HighLevel Snapshots or visit HL Pro Tools for more tips and resources.
