It’s wild how far the tech has come.
You’ve got bots that sound almost too human, booking appointments, answering questions, even handling warm transfers like a pro. But here’s the catch:
The smarter it gets, the harder it gets to control.
That’s the balancing act. You want automation that’s slick but still feels personal. So how do we tap into the future without creating a Frankenstein mess of AI scripts and broken logic?
Let’s break it down.
The Problem: Cool Tools, But Not Quite There Yet
Voice AI inside HighLevel is super promising — but if you’ve ever tried going beyond the basics, you know the limits show up fast.
For example:
- Outbound calls sound great… until they go off script
- “Warm handoffs” get messy with no call context
- AI responses feel too random if you don’t dial in the right settings
If you’ve ever screamed at your screen because your AI booked someone at 3 a.m. for a dental cleaning… you’re not alone.
The Fix: Blend Built-In Tools with Outside Firepower
HighLevel gives you the foundation — but sometimes you need a little extra help to bring it all together.
Here’s what’s working for me (and what I recommend to clients):
1. Fine-Tune Your “Temperature Settings”
If your Voice AI is going rogue, odds are your GPT temperature setting is too high.
- Too low = boring and robotic
- Too high = “Did my AI just tell a joke about root canals?!”
✅ Keep it between 0.3–0.5 for consistent, human-sounding responses without the chaos.
2. Use External Tools (Smartly)
While HighLevel’s catching up with features like warm transfers and whisper prompts, tools like VAPI, Assistable, and Retool can bridge the gap.
Want to whisper a note to the next rep on the call?
👉 Retool’s got you.
Need a hyper-personalized outbound AI that doesn’t sound like a robot from 2008?
👉 VAPI’s where it’s at.
Pro Tip: You don’t have to replace HighLevel. Just extend it when needed.
3. Stay Strategic with Call Routing
If you’re combining IVRs, Voice AI, and agents, be intentional about call flow.
Map it out visually, and keep your “fallback logic” clear.
Example:
- AI attempts appointment booking
- If failed → handoff to human rep with context
- If voicemail → send a follow-up text with link
That’s a real customer journey — not just a robot cold-calling in circles.
Final Thoughts
Look — AI in HighLevel is amazing if you treat it like a co-pilot, not the pilot.
Set the guardrails. Use the right tools. And always remember: personalization beats perfection.
And if you want pro help to dial it all in (without duct-taping workflows together), check out hlprotools.com. We make your tech stack do what it’s supposed to do.
Cool Free Thing
Before you can help businesses with your service, you need to establish trust.
And the quickest way to earn trust?
⭐️ Testimonials.
In the spirit of free stuff… I want to give you my team’s Testimonial Workflow.
It makes gathering, editing, and organizing testimonials ridiculously easy — so you can close more clients with less effort.
