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How to Cancel Your GoHighLevel Account: Step-By-Step Guide

Canceling or closing a subscription sometimes feels like trying to solve a puzzle. 

You must navigate through endless menus, send requests or emails, and sometimes even try communicating with a representative directly. 

Thankfully, HighLevel made the process fairly simple.

To help you speed up the process, we put together a simple step-by-step guide to make canceling your account as simple as possible.

We’ll also cover a few alternatives HighLevel offers that might be worth considering before you decide.

What happens when you cancel your account?

What exactly happens when you cancel your account?

Simple, all your data and settings will be permanently deleted.

You don’t have to worry about HighLevel keeping your information. Everything will be gone forever.

But what if you just want to close your account for a couple of months? Pausing your account might be the best choice for you. We’ll cover that later.

Does HighLevel offer reimbursements when canceling an account?

What will happen if you just recently made your monthly payment and want to cancel your account?

Once a payment has been made, HighLevel offers no reimbursement. 

If you cancel your account, you’ll retain access to the platform for the remainder of your billing cycle.

How to Cancel Your Account:

Step 1: Log In to your HighLevel Account

Sign in to your GoHighLevel Account. Once you’re in the main dashboard, look for the “Settings” menu at the bottom left corner.

HighLevel sidebar

Step 2: Go to the Billing Section

Look for the “Billing” option; here, you’ll find all the information related to your subscription plan and billing information.

HighLevel Settings Menu

Step 3: Look for Cancel Account

On the billing page, click the “Want to modify/cancel your subscription?” button and click “Show more” to find the option to Cancel your Account.

HighLevel account plan management

Step 4: Confirm Cancelation

You’ll be asked why you want to cancel your account. After answering, you’ll be offered a couple of options before canceling. 

Once you finish, scroll until you find the “Cancel Now” bottom and click.

You’ll need to confirm again and enter your data one last time. Once you finish, you’ll receive an email with all the information about the process.

HighLevel Subscription Options

Pause Your Account:

What if you only want to stop using HighLevel for some time?

You might have some vacations ahead, or you might be working on something else for a couple of months and don’t want to delete all your customizations and progress.

Then pausing your account is the best solution for you.

The steps are like canceling your account. In the Billing Dashboard, look for the “Pause Subscription” option. 

You can pause your account for as long as you like and resume operations anytime. 

During the pause, you can access your dashboard but will have some features limited. 

If you want to resume your subscription, you just need to navigate to the “Manage Subscription” section and click “Resume Subscription.”

What happens to Sub-Accounts?

If you delete or pause your account, the sub-accounts associated with your account will be either deleted or limited. This is exactly what happens:

  • Canceling your account: you will also cancel any sub-account associated with your HighLevel account. You will permanently delete all the data, and users won’t be able to log in.
  • Pausing your account: pausing your HighLevel account will also pause all associated sub-accounts. Users won’t be able to log in, but their data won’t be deleted.

Conclusion:

Canceling a subscription is no small choice, especially for a platform that brings so many marketing tools under one roof, as HighLevel does.

But sometimes, a platform is just not the best for you. And that’s fine! 

This guide went through all the information and options to make the process as simple as possible.

If, after reading, you are interested in giving HighLevel another chance, consider getting expert support to help you unlock its full potential; we can help you.
Visit hlprotools.com to explore how you can make the most out of HighLevel with the support from the best. Whatever you decide, you’re now well-equipped to move forward confidently.

Do you want the HighLevel fast-track?

We bundled all the goodness we created for ourselves over the past 18 months into a complete training to sell more & retain clients longer with HighLevel®.

About HL Pro Tools

HL Pro Tools is the only white label HighLevel® support with a money back guarantee to help your agency sell more & retain clients longer.

Do you want the HighLevel fast-track?

We bundled all the goodness we created for ourselves over the past 18 months into a complete training to sell more & retain clients longer with HighLevel®.