How to Set HighLevel Voice AI Working Hours
3 min read
Category: HighLevel Automations
Published: May 22, 2026
You just launched a massive local service campaign for a plumber. The ads are running beautifully.
A pipe bursts in a prospect’s house at 2:30 AM. In a complete panic, they Google a plumber, click your client’s ad, and dial the tracking number. Instead of hitting a standard “after-hours emergency” voicemail, your AI agent picks up the phone.
The AI has a flawless five-minute conversation, gets the lead completely hyped, and promises someone will be out to their house in exactly 30 minutes. The problem? Your client’s business is closed until 8:00 AM.
The lead sits in a flooded living room waiting for a truck that is never coming.
They furiously cancel the job and blast your client with a 1-star review. You just lost an incredible client because your bot was working the night shift completely unsupervised.
Your AI needs a schedule just like your human employees. HighLevel just gave you total control over Voice AI Working Hours, allowing you to tell your digital receptionist exactly when to clock in and when to clock out. Let’s get your availability dialed in.
Part 1: Control the Clock
Setting guardrails around your AI’s schedule ensures it only operates during peak times and completely eliminates off-hours hallucinations. Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Navigate to your sub-account Settings and locate the Voice AI Agents section.
- Select the specific Voice AI Agent you want to configure.
- Click on the Phone & Availability tab to open the scheduling dashboard.
- Toggle the switch to enable Set working hours for the agent.
- Select the exact days of the week and the specific hours each day you want the agent to actively field inbound calls.
- Click Save to lock in the schedule.
Stop letting your AI make impossible promises to midnight callers and take total control over your digital staff’s schedule.
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Cool Free Thing
Before a local business owner trusts you enough to handle their inbound leads, they demand absolute proof that your agency actually knows how to get results.
Trust is the ultimate bottleneck in any sales process. Raw, undeniable social proof shatters that bottleneck instantly.
But most agency owners completely drop the ball here. They build amazing systems for their clients, but they collect their own praise randomly. They leave their most powerful sales assets buried in old text threads instead of leveraging them to close the next deal.
I am handing you the exact, automated pipeline my internal team uses to systematically capture, polish, and organize client wins so they are locked and loaded for your next pitch.