You ever try to explain something really important… to someone who’s clearly not getting it?
Now imagine that someone is your Voice AI.
It’s not their fault—they’re not dumb. They just need clear, step-by-step instructions, like you’re teaching a 5-year-old how to microwave popcorn.
That’s basically what Mario Aldayuz (Head of Partnerships at HL Pro Tools) broke down during a recent Zoom call with the HighLevel crew.
If you’re building AI workflows, prompts, or even just exploring how to make automation less… robotic, this is the post you didn’t know you needed.
Let’s dive in 👇
AI Needs a Script, Not a Vibe
Look—I love smart tech. But smart tech isn’t psychic.
Mario put it perfectly: “You’re not giving the AI suggestions. You’re giving it commands.”
The problem? Most people overload their AI configs like it’s a Thanksgiving plate. Too many overlapping instructions, vague goals, and “nice-to-haves” that just confuse the system.
So what happens?
👉 Your AI forgets to greet the caller
👉 Jumps straight into menu options
👉 Gets stuck mid-convo like it’s buffering on AOL dial-up
Not the vibe.
What You Should Actually Do
To get this right, you need to structure your prompts like you’re giving IKEA instructions to a toddler—with pictures, labels, and zero room for guessing.
Here’s your cheat sheet:
✅ Use ChatGPT or Claude to help you draft clean, linear prompts
✅ Keep each step focused on one action or response
✅ Prioritize tasks—what needs to happen first, no matter what?
✅ Avoid stacking “if this, then maybe that” logic unless you test the hell out of it
Also—use markdown or bullet lists to visually organize your prompt flow. It’ll save your brain (and your VA’s 🤖 brain) from spaghetti logic.
Example Prompt Flow
Let’s say you’re building an inbound call AI for a dentist’s office. Here’s a basic starter flow:
markdown
CopyEdit
1. Greet the caller by name (if available via Caller ID or CRM)
2. Ask if they’re a new or returning patient
3. If new → offer to schedule first consultation
4. If returning → offer to reschedule, confirm, or check billing info
Simple. Clear. No tangents. No chaos.
Remember: a prompt is not a paragraph—it’s a protocol.
Why This Matters for Agencies
Your AI isn’t just there to save time. It’s a direct extension of your client’s brand.
If it sounds clunky, slow, or like it doesn’t understand basic instructions, that reflects poorly on you—even if the tech is to blame.
But if it flows like a natural conversation? If it makes customers feel understood, taken care of, and impressed?
You look like a genius. Your client thinks you’ve sprinkled magic automation dust. And your margin? Instantly better.
TL;DR – Make AI Work For You
Here’s the recap:
✅ Think like a robot trainer, not a casual texter
✅ Break down prompts into simple, single-task instructions
✅ Test like crazy before going live
✅ Use AI to create your AI flows (yes, it’s weirdly meta—and it works)
✅ Prioritize clarity over cleverness. Always.
Want Help Building Smarter AI Workflows?
At HL Pro Tools, we help agencies build and support rock-solid automations that scale.
Whether you want plug-and-play templates, full white-label support, or just help making your Voice AI sound less like Siri in 2012, we’ve got your back.
👉 Come visit us at hlprotools.com
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