I’ll be real with you: I love when tech starts doing the annoying stuff for me.
Recently, my guy Mario Aldayuz (Head of Partnerships here at HL Pro Tools) dropped some 🔥 during a Zoom call about the future of HighLevel—and let me tell you, Voice AI appointment booking is finally ready for prime time.
If you’re an agency owner, coach, consultant, or just someone tired of playing phone tag, this one’s for you 👇
What’s New in Voice AI: Smarter Scheduling
Let’s set the scene:
Someone calls your business.
They talk to your Voice AI assistant.
And instead of getting “I’m sorry, I didn’t understand that…” 5 times…
💥 They get their appointment booked.
💥 You don’t touch a thing.
💥 Everyone feels like they’re living in the future.
That’s what HighLevel’s new “appointment booking” feature in Voice AI is delivering through the Labs panel—and yeah, it’s a game-changer.
What You Should Do (If You Like Money)
Don’t just flip this on and hope for the best. Mario made it clear: Labs features are fun, but they’re not polished yet. Test like your reputation depends on it—because it does.
Here’s your step-by-step:
- Go into HighLevel → Labs → Turn on “Appointment Booking for Voice AI”
- Use a sandbox/demo account to run some real scenarios
- Refine prompts, fix bugs, and make sure the flow makes sense
- Once you’re confident, roll it out to live accounts
This isn’t just a feature. It’s an unfair advantage for any business that relies on scheduling—think salons, gyms, consultants, dental offices, you name it.
Why? Because people don’t want to fill out forms or wait for call-backs. They want things to just work. And now… they can.
Pro Tip from the Zoom Call
Mario also shared a killer tip: Pair your Voice AI with a smart Knowledge Base. (Yes, that thing I keep talking about.)
When your AI has access to FAQ-style info—like services offered, hours of operation, or cancellation policies—it sounds smarter, books faster, and avoids the awkward “uhhh let me transfer you” moments.
And yeah… we have a template for that if you want it 😉
Why This Matters for Agencies
Here’s the deal: Your clients want results, not robot confusion.
If you can offer a hands-free, 24/7 booking system that doesn’t screw up… you instantly become the most valuable vendor they’ve ever hired.
You’re not just selling software. You’re selling time, efficiency, and a better customer experience.
TL;DR — What to Do Right Now:
✅ Turn on appointment booking in Voice AI (via Labs)
✅ Test it in a demo account—don’t skip this
✅ Use onboarding data + FAQs to make your AI smarter
✅ Roll it out to your real clients once it works flawlessly
✅ Sit back while your AI handles the scheduling 🎉
Cool Free Thing: Testimonial Workflow Template
Before you can help businesses, you need to earn trust.
And the fastest way to earn trust?
⭐️ Testimonials.
But let’s be honest… chasing clients for reviews is a pain. That’s why I want to give you our internal Testimonial Workflow—totally free.
It helps you:
- Collect testimonials without begging 🙏
- Format them like a pro
- Organize them so they’re easy to deploy in sales assets, funnels, and beyond
👉 Grab the free walkthrough here
You’ll thank me later.
Want More HighLevel Wizardry?
If this kind of automation magic gets you fired up (or if you just want someone to build it for you), head over to 👉 hlprotools.com
We help HighLevel users:
✅ Automate smarter
✅ Support better
✅ Scale faster
