In today’s fast-paced digital world, HighLevel has been an absolute game-changer for businesses, especially marketing agencies.
Whether you’re using it to automate your workflows, manage client communications, or boost your CRM game, this platform is a powerhouse.
But here’s the truth—HighLevel is only as effective as how well you understand it.
Recently, Mario Aldayuz, Head of Partnerships at HL Pro Tools, hosted a Zoom call that did a deep dive into solving some of the most common (and not-so-common) HighLevel issues.
Mario explored troubleshooting techniques, smart workarounds, and innovative applications of AI that can elevate your HighLevel experience.
Here’s the session:
Going Beyond the Basics
One of the trickier, yet absolutely essential, topics we dove into was troubleshooting IVR (Interactive Voice Response) workflows. Now, let me set the stage:
A user from New Zealand shared that their IVR system was constantly failing. Calls were dropping, and customers were getting frustrated.
Sounds like a nightmare, right? Well, Mario and the group immediately got to work on figuring out the root cause.
Turns out, the problem wasn’t a simple fix. The issue was a mismatch in configuration settings within Twilio (HighLevel’s telephony provider) and regional restrictions that weren’t aligning properly.
That’s the kind of issue that can easily slip under the radar—until it disrupts your entire operation.
What did we do?
We explored several solutions, like increasing timeout durations to allow for more time in the IVR system. We also recommended ensuring that all toggles in the IVR workflow were properly set.
But here’s the kicker: when HighLevel’s native setup doesn’t cut it, sometimes you’ve gotta look outside the box.
That’s where VAPI.ai comes in. This tool can fill in the gaps when native HighLevel configurations just aren’t enough.
Pro Tip: When troubleshooting IVR or telephony issues on HighLevel, keep these key steps in mind:
- Double-check your regional telephone settings on Twilio to make sure they match with your HighLevel account preferences.
- Use “note added” triggers to capture call transcripts and get a full view of what went wrong during the interaction.
- Don’t be afraid to explore third-party tools like VAPI.ai for complex call-routing setups when HighLevel’s native features can’t quite get the job done.
Ready to Optimize Your HighLevel Experience?HighLevel is powerful, but only if you know how to unlock its full potential. If you want a streamlined, efficient system that saves you time and helps you grow your business, Visit HL Pro Tools and lets make it happen.
