If there’s one thing I’ve learned after working with thousands of HighLevel users, it’s this: your workflows should work for you, not against you.

The problem? Most people overcomplicate the heck out of them.

That’s why, in a recent live session, Mario Aldayuz .Head of Partnerships at HighLevel ,walked through how to customize workflows using tags and appointment logic—without turning your automations into a tangled mess.

So, let’s break it down.

Smarter Workflows with Tags: The “If-Then” Magic Trick

One of the biggest HighLevel power moves? Using tags to control workflows dynamically.

Instead of rigid, one-size-fits-all automations, you can build workflows that adapt based on who your contact is and where they are in your funnel.

🔹 Example 1: Want to send different follow-ups based on whether a lead is hot, warm, or cold? Use “tag includes” to customize the messaging.
🔹 Example 2: Need to exclude a group of people from a campaign? Set conditions so that if a contact has a specific tag, they get filtered out.

Mario’s advice? “Keep it clean and keep it simple.” If your workflow looks like a spaghetti monster of conditions, take a step back and ask: Can I break this into smaller, more manageable pieces?

Recurring Appointments: Stop Overcomplicating It

If you’re scheduling quarterly check-ins, monthly coaching calls, or annual renewals, don’t shove everything into one giant workflow.

Mario recommends separate workflows for each appointment cycle (quarterly, bi-annual, annual, etc.), so you’re not dealing with unnecessary triggers firing at the wrong times.

🔹 Why? Because smaller, more focused workflows mean fewer errors, easier troubleshooting, and less “why the hell isn’t this working?!” frustration.

Pro Tip: Simplicity Wins Every Time

A lot of people think “advanced automation” means adding more conditions, more triggers, and more complexity. Nope.

The smartest HighLevel users build lean, efficient workflows that are easy to adjust and scale.

So before you add that 17th conditional statement, ask yourself:

✅ Can I split this into multiple workflows?
✅ Am I using tags effectively to keep things organized?
✅ Is this the simplest way to achieve the result I want?

Because trust me—future you will thank you for keeping it simple.

Need Help Dialing in Your Workflows?

If you’re tired of wrestling with HighLevel workflows that don’t quite work the way you want, we’ve got your back.

👉 Visit HL Pro Tools Now for expert support, exclusive resources, and done-for-you solutions that make HighLevel work for you, not against you.