Let’s be honest…
When you’re building your agency in HighLevel, it can feel like every step forward comes with a “wait, how do I fix this?” moment. And that’s exactly why we run live training calls at HL Pro Tools.
Recently, we hosted another Zoom session with Mario Aldayuz, our Head of Partnerships (and walking HighLevel encyclopedia), to answer the tough, often-overlooked questions agency owners face daily. No fluff. Just real problems with real solutions you can use today.
This post is a roundup of some 🔥 moments from our open Q&A. You might just see your own pain point in here—along with the fix you didn’t know you needed 👇
Problem #1: Stripe is Offering Weird Payment Options
One agency asked, “How do I remove ‘Buy Now, Pay Later’ options like Afterpay from my HighLevel checkout?”
Great question—especially if you’re trying to keep things simple and professional.
Mario’s take:
“There’s no setting inside HighLevel to disable Afterpay directly. You’ll need to go straight to Stripe and request that feature be disabled for your account.”
✅ Pro move: Use Stripe’s chat support. They’re fast and will manually turn off whatever options you don’t want clients seeing.
Problem #2: “Where the heck do I find my Agency ID for API stuff?”
Another user needed to locate their agency ID for an external integration—but couldn’t find it anywhere in the UI.
Mario’s ninja tip:
“Use developer tools in your browser. Open Inspect → Network tab → refresh the page while logged into HighLevel, and you’ll see the agency ID in the request headers.”
⚙️ Yeah, it’s a little technical—but it takes 10 seconds once you know where to look. (And if you don’t wanna mess with that, that’s what we’re here for.)
Problem #3: Should I Give My VA Full Admin Access?
Short answer? NOPE.
It’s tempting to give your virtual assistant full access to help speed things up—but one wrong click and your entire system can get wrecked.
Mario’s advice:
“Use custom roles and permissions to limit access. Only give admin access to people who truly need it—and ideally, only to people who understand the platform inside and out.”
💡 Better solution: Partner with a trusted white-label provider like HL Pro Tools or Extendly if you need help building or scaling without handing over the keys to your castle.
Bonus Tips That Dropped During Q&A
Here are a few more gems that came out of the discussion:
📌 Use Cloudflare to manage DNS and speed up domain propagation
📌 Test Stripe SaaS billing in sandbox mode before going live
📌 Brand EVERYTHING—calendar links, emails, snapshots—like it’s your own product
📌 Watch your snapshot permissions—they can override settings if not handled right
Final Word (From Me to You)
These questions come up all the time. And honestly? You’re not alone.
If you’re building a HighLevel-based agency and you want the fastest path to getting it all right—the branding, the tech stack, the automations, the support—we’ve built it for you.
👉 Visit hlprotools.com and check out our plug-and-play tools, custom dashboards, premium support, and live coaching.
Trust me, it’ll save you weeks of frustration—and give you back hours you can spend actually growing your business.
