(How to Fix Bounces + Re-Enrollments Without Losing Your Mind)
If you’ve ever stared at your HighLevel workflows wondering why that one contact didn’t get the email you know you set up… you’re not alone. 😅
These little automation landmines can blow up your whole nurture sequence if you’re not paying attention — especially when it comes to email bounces and re-enrollments.
So let’s talk about how to fix it. I hopped on a recent Zoom session hosted by my guy Mario Aldayuz (Head of Partnerships at HL Pro Tools), and he dropped some serious gems. Whether you’re running a marketing agency or building your first funnel, this post could save you a ton of headaches.
The Bounce + Re-Enroll Problem (And Why It Happens)
Here’s the scenario:
- You’ve got a contact in a workflow.
- Their email bounces (typo, bad address, full inbox, you name it).
- You fix the email manually.
- But the workflow doesn’t restart. 😩
Yeah. Annoying.
HighLevel doesn’t currently auto-re-enroll contacts after you update an email. So what now?
Pro Workaround
This is where Mario flexed his genius. Here’s how to build a workaround using branch logic + smart tagging.
🔁 Step-by-Step:
- Add a tag like “bad email” when a bounce happens.
- Use “If/Else” branches to check if the contact still has that tag.
- Route them into a new email path (once the email is corrected).
- Remove the “bad email” tag once they’ve been re-engaged.
✨ Pro Tip: You’ll still need to manually update the email address, but this setup ensures your sequences can pick up right where they left off.
Let People Type Their Own Emails
Look, we love helping clients—but typing their contact info into the system? That’s how typos (and bounces) happen.
Instead, build forms that clients fill out themselves. It’s cleaner, faster, and works way better with automation.
Bold truth: The more human error you remove, the more your workflows actually work.
Future-Proof Your Automations
What I loved about Mario’s advice was this:
Plan for the mistake before it happens.
Instead of scrambling to fix broken sequences later, build adaptable systems that can handle real-world issues like:
✅ Email typos
✅ Missed steps
✅ Schedule conflicts
✅ Repeat clients
Think like an engineer. Build like an agency. Workflows should feel like magic to the client—and like peace of mind to you.
How HL Pro Tools Can Help
At HL Pro Tools, we specialize in:
- 🛠️ Custom automation setups
- 🧪 Troubleshooting weird tech issues
- 🧑💻 Done-for-you white-label support
- 📞 Weekly live coaching calls
Our mission? Help you run smoother, faster, and smarter inside HighLevel—without needing to become a full-time tech nerd.
👉 Come hang with us at hlprotools.com
Cool Free Thing: Steal Our Testimonial Workflow ⭐️
Before you can help a business win, they’ve gotta trust you.
And the fastest way to build trust? Testimonials.
In the spirit of freebies, I want to give you our plug-and-play Testimonial Workflow—the same one my team uses to:
- 🎤 Collect client testimonials on autopilot
- ✂️ Edit and organize them neatly
- 💬 Use them across your website, funnels, emails, you name it
It’s simple. It works. And it makes you look 🔥.
