If you’ve been diving into HighLevel’s Voice AI tools lately, you know they’re seriously cutting-edge. 

From booking appointments to handling customer interactions, the possibilities seem endless. 

But, like with any powerful tool, there’s a balance to strike between innovation and customization. You want the convenience of AI without losing the personal touch, right?

Well, in a recent training session with Mario Aldayuz (Head of Partnerships at HL Pro Tools), he explored exactly how to get the most out of HighLevel’s Voice AI without hitting too many snags. 

I want to break it down for you—how you can use Voice AI to supercharge your workflows and where you might need to bring in a little extra help.

What’s All the Fuss About Voice AI in HighLevel?

HighLevel’s Voice AI is like having a virtual assistant that can actually talk to your customers in a human-like way.

think about it: you can use it for outbound appointment bookings, follow-ups, and even warm handoff transfers 

Sounds amazing, right? But as you dive deeper, you’ll find it requires some tweaking to get the balance just right.

One thing Mario pointed out was the importance of adjusting the “temperature settings”—yep, that’s what it’s called in AI world! 🎚️ 

These settings help you control the AI’s “deterministic” (more rigid, predefined) and “flexible” (more conversational, adaptive) behaviors.

You don’t want the AI to sound robotic, but you also don’t want it to go too far off-script, especially in high-priority interactions. 

Striking that balance is key to delivering a smooth experience for your customers.

Enhancing HighLevel’s Voice AI with Integrations

While HighLevel’s Voice AI is powerful, it’s still a work in progress, especially when it comes to some advanced features. That’s where third-party integrations come in handy.

🔌 Tools like VAPI, Assistable, and Retool can help fill the gaps. These tools complement HighLevel’s native Voice AI, giving you things like:

• Warm handoff transfers (where the AI knows when to pass the call to a human)
  
• Call context whispering (so the agent knows what’s been said before taking over)
  
• And more advanced AI features you might need sooner than HighLevel can roll them out.

These integrations make a huge difference, especially if you’re using Voice AI for customer support or high-touch sales calls.

Actionable Steps to Get the Most Out of Voice AI

Ready to level up your Voice AI game? Here’s what you can do right now to make sure your workflows are optimized:

🔧 Tweak Your Temperature Settings: Start experimenting with the balance between rigid and flexible AI behaviors. You want the AI to feel natural but still follow the script when necessary.

🔌 Bring in Integrations for Advanced Features: While HighLevel’s Voice AI is growing, external platforms like VAPI, Assistable, and Retool can offer the advanced capabilities that might be missing—at least for now.

⚡ Test It in Real Scenarios: Once you’ve set up your Voice AI, do some test runs. Put yourself in the shoes of your customer and see how the AI performs. Does it feel natural? Does it handle high-priority calls well? Adjust the settings as you go.

🧑‍💻 Monitor and Iterate: Keep an eye on how things are working and be ready to iterate. Voice AI is still evolving, and small tweaks over time can make a big difference.

Ready to Supercharge Your Voice AI?

If you’re ready to take your Voice AI setup to the next level, there’s no better time than now. Experiment, test, and refine your settings to ensure you’re giving customers the best possible experience. 

And don’t forget—if you need expert support or advanced integrations, HL Pro Tools has your back.

Head over to HL Pro Tools to get access to pro-level support and tools that will help you master HighLevel like a true expert.