Let’s face it—AI is awesome… until it totally whiffs on a task and leaves you wondering if Skynet is still a decade away.
In a recent Zoom call with my guy Mario Aldayuz, Head of Partnerships at HL Pro Tools, we went deep on one of the most underrated skills in the HighLevel world right now:
Prompt engineering.
Yeah, it sounds fancy. But at the core, it’s about teaching your AI to actually do what you want. And surprise: the best way to do that? Talk to it like you’re explaining something to a 5-year-old.
Simple Prompts = Smart AI
Here’s what Mario shared—and I’ve tested it myself. It works.
When building prompts for Voice AI (or ChatGPT, or literally any AI system), you need to ditch the complex jargon. AI doesn’t do nuance well unless you teach it how.
The key is to structure your prompts step-by-step, like this:
✅ “First, greet the caller by name.”
✅ “Then, ask what service they’re interested in.”
✅ “Finally, route them to the appropriate calendar.”
Not: 🚫 “Hey AI, handle this call like a human, figure out what they want, and book it. K thanks.”
That’s how you get awkward conversations, missed appointments, and annoyed clients.
How to Make Your Prompts Actually Work
Here’s your 3-part prompt power-up plan (say that five times fast):
1. Use ChatGPT to Pre-Test Prompts
Before you plug anything into HighLevel Voice AI, run it through ChatGPT.
If it gets confused or gives you junk, your prompt needs work.
2. No Competing Instructions
Your AI doesn’t multi-task like your VA. If you give it 12 directions at once, it’ll drop the ball.
One step at a time. Always.
3. Use Markdown to Organize Flows
Seriously, make your life easier. Label steps like this:
Step 1: Greet caller by name
Step 2: Ask if they want to book
Step 3: Route to scheduler
That’s not just cleaner—it’s way easier for your team (and your AI) to follow.
Why This Matters
Look, I know the AI hype is everywhere. But here’s the deal:
You don’t need fancier AI. You need smarter prompts.
A well-structured prompt:
- Boosts your automation success rate 🚀
- Cuts down on client complaints 💬
- Saves your team from chasing bugs or rewriting flows every week 🔧
And best of all? It makes you look like an AI wizard to your clients. 🧙
Why This Matters
Look, I know the AI hype is everywhere. But here’s the deal:
You don’t need fancier AI. You need smarter prompts.
A well-structured prompt:
- Boosts your automation success rate 🚀
- Cuts down on client complaints 💬
- Saves your team from chasing bugs or rewriting flows every week 🔧
And best of all? It makes you look like an AI wizard to your clients. 🧙
Cool Free Thing: Want Clients to Trust You Faster?
Before clients let you run their CRM, launch their ads, or talk to their leads with AI—they need to trust you.
And the fastest way to build trust?
⭐️ Testimonials.
So here’s a gift 🎁—my team’s Testimonial Workflow, completely free.
✅ It shows you how to ask
✅ What to ask
✅ And how to turn testimonials into assets that actually convert
Want Done-for-You Tools That Actually Work?
This prompt stuff is just one part of the puzzle.
If you’re using HighLevel and want white-labeled support, AI workflows, custom tools, and automation setups that don’t break—HLProTools.com is for you.
Come check it out. Let’s scale your agency without the chaos.
