Let’s talk about a beautiful thing I didn’t know I needed until now: AI that knows when to shut up.
No shade to bots—I love automating conversations as much as the next SaaS nerd—but sometimes, a real human needs to step in.
And now, with HighLevel’s new Conversation AI human handover feature, we can finally blend automation and empathy like pros. 🙌
Can I Talk to a Human?” Just Got an Upgrade
During a recent event, Mario Aldayuz dropped a gem that made me pause my coffee mid-sip. HighLevel’s Conversation AI can now detect when someone wants to talk to an actual person—and gracefully hand off the chat. No weird loops.
No awkward bot replies. Just clean, seamless transitions.
Here’s how it works: Someone types a trigger phrase like…
“I need help.”
“Is anyone there?”
“Can I talk to a human?”
And boom 💥—the bot knows to back off and notify your team.
This isn’t just about avoiding frustration. This is about creating trust, clarity, and customer experience that actually converts.
Why This Is a Big Deal for Agencies
If you’re running chat for a client (or 10), you already know that one bad bot response can lead to:
- Lost leads 😬
- Angry customers 😡
- Lower retention 📉
Now, with this upgrade, you can:
✅ Let the bot handle FAQs and surface-level stuff
✅ Auto-route escalations to a team member
✅ Reduce churn from frustrated users
✅ Add custom handover triggers based on region, tone, or audience needs
Yep—you can customize the trigger phrases to match how your clients’ customers talk. Like maybe “¿Hay alguien ahí?” or “Can someone actually help me?”
Pro Tip from the Trenches
If I were setting this up for a client today, I’d:
- List out the 5 most common “help me” phrases people use
- Add those to the human handover triggers
- Create a smart notification inside HighLevel to alert my team in real time
- (Optional flex) Build a workflow to log every human takeover for QA and follow-up
This is how you look like an automation wizard while still giving your clients that “we care” feeling. 💯
Cool Free Thing
Before you can help businesses with your service, you need to build trust. And the fastest way to earn trust? ⭐️ Testimonials.
So, in the spirit of free stuff… I want to give you my team’s Testimonial Workflow.
It’s the easiest way to collect, polish, and plug testimonials into funnels, websites, and emails—so you don’t have to chase clients for reviews or guess where to put them.
Want More Stuff Like This?
I break these updates down weekly and show you how to actually use them to land more clients, charge more, and look like a genius in front of your clients.
🔧 Come hang with us over at hlprotools.com
Let’s build cool stuff together!
