Let’s be real—when it comes to automating lead gen, support, and client communications, HighLevel is already a beast. 

But every now and then, they drop something that makes me stop mid-scroll and go: “Wait. This changes everything.”

That just happened. And I’m talking about the latest Conversation AI update:
👉 Multiple Knowledge Bases. Up to 15 of them. Per bot.

Mario Aldayuz, our Head of Partnerships, hosted a Zoom call covering the latest updates from HighLevel and practical ways to integrate them into agency workflows.

Yep. That one feature just took your bots from “kinda helpful” to “holy crap, did a real person write this?”

Why This Update Matters (and Why I’m Hyped About It)

Before this update, you had to cram all your info into one knowledge base. So if you were trying to build bots for, say, a plumber, a realtor, and a fitness coach… good luck keeping those FAQs straight.

Now? 💡 You can assign separate, niche-specific knowledge bases to each bot.

That means more personalized responses, better client experiences, and zero awkward “Sorry, I don’t understand that” moments.

Your bots just got smarter, faster, and WAY more useful.

Here’s why I love this as an agency owner:

• 🛠 Custom bots for every industry you serve
  
• 🔐 No more sharing knowledge between unrelated clients
  
• 🤖 Easier to compete with AI-first tools like ChatGPT & Jasper

How We’re Using It Inside HL Pro Tools

On our latest Zoom call, Mario (our Head of Partnerships and all-around API wizard 🧙‍♂️) broke it all down.

Here’s what he showed us—and what you should be doing right now:

✅ Step 1: Segment Your Use Cases

Start by identifying which of your clients need a chatbot. Think:

• Roofers
  
• Med spas
  
• Car detailers
  
• Personal injury attorneys

Each gets their own knowledge base. That means more accurate replies and higher conversion rates on your chat flows.

🧰 Step 2: Build Out Your Knowledge Bases

Mario’s advice? Keep it simple at first.

• FAQ-style entries
  
• Top services
  
• Location-based details

 You can expand later, but you need a clean, tailored foundation for each bot to pull from.

⚙️ Step 3: Test, Iterate, Deploy

As always, test everything. Fire off dummy messages, tweak the responses, and make sure it actually sounds like a helpful rep—not a robot that’s been awake for 3 days.

Pro Tips 

Want to sound like you’ve been doing this for years? Do these three things Mario shared:

🧠 Label your knowledge bases clearly
So you’re not trying to debug “Client KB 5” at 11pm.

🤝 Map the knowledge base to the right subaccount
No cross-contamination! (Your med spa client doesn’t want plumbing FAQs in their chat widget.)

🚀 Offer AI bots as a premium service
Seriously—this is a crazy easy upsell for monthly retainers.

Want Help Setting It All Up?

If the thought of setting up AI bots and knowledge bases makes your head spin—you’re not alone. That’s exactly why we created HL Pro Tools.

✅ White-labeled support
✅ Weekly advanced coaching calls
✅ Pre-built snapshots, automations & tech help
✅ And yes—we’ll help you get your bots built the right way.

👉 Check it out at hlprotools.com. Let’s automate smarter. 🚀