Let’s talk about the elephant in the HighLevel room: Your AI bot kinda sucks… but it’s not its fault.
I jumped on a Zoom call with my guy Mario Aldayuz (Head of Partnerships at HL Pro Tools), and we broke down why most people’s bots are confused, clunky, and occasionally hallucinate like they’re on mushrooms. 🍄
We had reps from Progreda, GHL Engine, and The Syndicate throw in real-world examples, and honestly—it turned into a masterclass on how to make HighLevel AI actually useful in the real world.
Let’s dive in 👇
Why Your Bot Is Lying About Prices
First off, yes—AI can “hallucinate” (which is just a fancy way of saying make stuff up). The #1 place this shows up? Pricing.
We’ve seen bots randomly tell customers your dog grooming package costs $9.99… when it’s actually $89. 😬
Here’s the deal: If your bot is quoting wrong info, it’s usually because you trained it with messy docs. The AI doesn’t “know” what’s important unless you tell it.
⚠️ Mario’s Rule: “Garbage in = garbage out.”
If your SOPs, FAQs, or pricing guides are 14 pages of conflicting info, your bot’s gonna act like a nervous intern at their first job.
Keep It Simple, Smartass
Want better answers? Start with a single-page Google Doc. That’s it.
Mario gave a great example: Say you’re uploading FAQs for a lash salon or dog spa. Just include:
✅ Headline (like “How do I book?”)
✅ Short, clear answer (“Use our online scheduler. Here’s the link.”)
✅ No pricing unless absolutely necessary
The more you try to cram in, the more confused your bot gets. Be brutal with your edits. No extra tabs, no long-winded blurbs. Just the stuff a bot needs to answer cleanly.
Pro Tips for Taming Your AI
Here’s your cheat sheet for building an AI that doesn’t embarrass you in front of clients:
🛠️ Use Clear Prompts – Treat your bot like a literal robot. It won’t “figure it out.” You’ve gotta spell it out.
🧼 Clean Your Inputs – Use focused training docs. One page is better than ten. Fewer tabs = fewer mistakes.
🚫 Ditch Pricing (If You Can) – Unless you need your bot to quote prices, don’t include them at all. Train your team to answer those questions instead.
📄 Use Headers + Bullet Points – The more structured your doc, the easier it is for AI to interpret.
Your Bot Can Be Brilliant (If You Train It Like One)
Look, HighLevel’s AI is powerful—but only if you treat it like the tool it is.
Want it to be your assistant? Train it like you would a real team member. Give it one job at a time, clear directions, and clean resources. That’s when you’ll finally get that “wow” moment where your bot does exactly what it should.
Want Help Making HighLevel Easy?
At HL Pro Tools, we help agencies like yours unlock the real power of HighLevel. From white-label support to done-for-you templates and add-ons, we’ve got you covered.
👉 Visit hlprotools.com — and let’s make AI less stressful and way more profitable.
Cool Free Thing
Before you can help businesses with your service, you need to establish trust. The fastest way to build trust? ⭐️ Testimonials.
In the spirit of free stuff… I want to give you my team’s Testimonial Workflow — the same one we use to collect, edit, and organize client testimonials that actually convert.
It’s free. It’s slick. It’ll make you look like a pro. You’re welcome. 😎
