Let’s be honest—if your HighLevel AI bot sounds confused, unhelpful, or like it needs a nap, it’s probably not the AI’s fault. It’s yours. 😬

Well, more specifically, it’s your prompts.

Last week, I sat in on a killer Zoom training with Mario Aldayuz, Head of Partnerships at HL Pro Tools (aka the dude who lives in the Matrix of AI and workflows). He dropped some 🔥 insights on why so many HighLevel bots are flopping—and what to do instead.

Here’s the truth:

Most people don’t know how to talk to AI.  And if you can’t give your AI good instructions, don’t expect it to give you good results.

So let’s fix that.

The Real Problem: You’re Speaking Human. Your AI Isn’t.

AI bots aren’t mind readers. They’re not psychic. And they’re not your intuitive VA who “just gets it.”

They are super-literal, and super dumb without direction.

As Mario said on the call:

“Confusion is the root of all evil in AI prompting.”

Couldn’t agree more.

Here’s How to Prompt Like a Pro

If your bot’s responses feel like a roulette wheel, start with this cheat sheet:

1. Be painfully explicit

Don’t write:

“Help the user reschedule an appointment.”

Write:

“If the user wants to reschedule, ask for their name, current appointment date/time, and preferred new date/time. Then confirm the change and say: ‘Got it! You’re all set.’”

🔑 Pretend you’re explaining it to a very smart, very literal 7-year-old.

2. Don’t be scared of long prompts

People think shorter is better. It’s not.

Use as many words as you need for clarity—no more, no less.

The bot doesn’t get bored. It just needs to understand.

3. Test your prompts like crazy

Before you even toss them into HighLevel, run them through ChatGPT. Try different scenarios. Break them. Fix them. Break them again.

Great prompts are built, not born.

4. Build “oh crap” rules

Things go wrong. People get mad. AI gets confused.

So give your bot an escape hatch:

• “If the customer uses the word ‘angry’ or ‘cancel,’ escalate to a human.”
  
• “If the question includes a refund or complaint, tag support immediately.”

These are escalation rules, and they’re lifesavers.

Your bot should know when to shut up and call in backup.

A Real-Life Fail: The Dog Grooming Bot That Lied

One client had a bot for a dog grooming biz.
It started quoting fake prices and offering “glitter dye specials” that didn’t exist. 🙃

Why?

• The training docs were old and bloated.
  
• The prompts were vague AF.
  
• The bot panicked and made stuff up.
  

So we stripped the docs down, rewrote the prompts clearly, and added rules for pricing escalation.

Now? The bot’s a booking rockstar. No glitter. No hallucinations.

The TL;DR

✅ Clear prompts = clear AI
✅ Long is fine, confusion is not
✅ Test early, test often
✅ Build in backup plans

Want your AI to act like an expert? Treat it like a tool—not a teammate. Tell it exactly what to do.

Cool Free Thing

Before you can help businesses with your service, you need to build trust. And the fastest way to earn trust?

⭐️ Testimonials.

In the spirit of free stuff (who doesn’t love free stuff?), I want to give you my team’s Testimonial Workflow.

It’s the exact process we use to:

• Ask for testimonials (without being annoying)
  
• Edit them so they actually sound good
  
• Keep everything organized and ready for funnels

🎁 Grab the free walkthrough here

Want More Stuff That Actually Works?

If you’re building inside HighLevel and want your tools to actually do what you say, I share all the good stuff over at hlprotools.com.

Tools. Templates. Real-life fixes.
No fluff. No nonsense. Just what works.