Calendar Sync Options in HighLevel

There are different options for syncing the calendar in HighLevel. It is important to understand these options, to ensure you choose the best option for your business.

Sync options in HighLevel might be a bit complicated for some users, here’s an interactive tutorial to show you how to do it fast and easy!

Step 1: Access the Calendar Settings in HighLevel.

• Under Settings, navigate to Calendars.
  • Or under Calendars, navigate to Calendar Settings
• Click “New Calendar” to create a new calendar, or click the … and choose edit to update an existing calendar.

Step 2: Choose the Sync Option that’s right for you. In the pop-up window, under “Team & Event Setup” scroll to sync option and choose one-way, two-way, or disable trigger. The associated actions for each option are described below:

• One-way sync: The calendar events from the Google calendar will be shown in grey. One-way sync will not add those invited in the Google event into HighLevel. One-way sync will sync the Appointments from your system to the Google calendar. This is recommended for most situations.
• Two-way sync: All calendar events from the Google calendar will be colored. HighLevel will determine who is invited in the Google event, create a contact record for them , and fire off triggers associated with the calendar.
• Smart: when a Google calendar event is created and the contacts associated were not found in HighLevel, HighLevel will not add them as contacts. It will block the time off in the calendar (event color = gray). When a Google calendar event is created and the contacts associated were found in HighLevel, it will appropriately color-code the event in HighLevel and will fire off associated triggers.
• Disable Trigger: All event contacts from the Google Calendar will be pulled into HighLevel as new contacts. No triggers associated with the HighLevel calendar will fire.

Cool Free Thing: Interactive Tutorial for Smarter Calendar Notifications

So you’ve got your calendar set up in HighLevel—awesome. But here’s the deal: If your calendar notifications suck, your show-up rate will too.

Most users just stick with the default reminders. And then wonder why no one shows up for calls.

But what if you could customize every part of the notification flow—SMS, email, timing, and even tone—and actually get people to confirm?

Yep. That’s where this freebie comes in 💥

Here’s what you’ll learn in this quick, interactive tutorial:

📆 How to personalize SMS/email reminders for each calendar type
🔁 Build follow-up loops that gently nudge no-shows
🧠 Pro tips to make your notifications feel like a human, not a robot
💬 BONUS: The one subject line that doubled confirmations for our team

It’s short. It’s powerful. And it’ll instantly level up how your calendar performs.

👉 Click here to access the tutorial and start turning booked calls into actual conversations.