Forwarding Address and BCC in HighLevel’s Email Setup
Key Takeaways
- There are many options for setting up your email within HighLevel’s Settings, to include a forwarding address, BCC, or even forwarding to an assigned user.
- Here we’ll explain each:.
There are many options for setting up your email within HighLevel’s Settings, to include a forwarding address, BCC, or even forwarding to an assigned user. Here we’ll explain each:
Step 1: Navigate to Settings > SMTP and MailGun Service. Here you will see Forwarding Address, BCC Emails, and a toggle for Forward to assigned user. Choose your preferences based on the descriptions below:
- Forwarding address: Email replies will be sent to the chosen email inbox and will also be viewable in Conversations. (You can use more than one email address separated by a comma).
- BCC emails: You will receive a copy of every email that is sent from that account. (You can use more than one email address separated by a comma).
- Forward to assigned user: Toggle this feature on or off for the specific user assigned to the particular lead to receive the email replies within their user email.
Step 2: Click Save to save your changes.
NOTE: With the forwarding address setup, if you reply to an email from a lead directly in your email inbox, it will not sync back into HighLevel.
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Matt @ HLPT
Founder, HL Pro Tools
Matt and his team of 250+ are known for making it easy to win with GoHighLevel. They bundle tools, trainings and team time for a complete solution. You can use them for all your HighLevel needs from white label support to done-for-you fractional marketing services.
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